Returns

Returns Policy


Exchanges

 

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind. We do not exchange sale items. If there is a fault with the product, we will happily exchange (or replace if your item is no longer available) including return postage.

Exchanges for faulty or damaged product must be applied for within 30 days from the delivery date of your package.

BABiLANE reserves the right to refuse the return if it does not meet these conditions. 

    Postal Addresses

     

    Please ensure you have listed the correct postal address before you checkout and pay. Once orders are submitted we cant not guarantee that any changes to postal address will be processed before your order ships. Please check every detail of your address before you complete your order. Once your order has been posted with the address you have listed, we accept no responsibility for packages being sent to the wrong address.

    The postal system processes a high volume of packages all year round and especially during the holiday seasons, and while most orders arrive within the postal service time frame, some packages can be delayed. The weather can also delay packages. Both of these occurrences are completely out of our control. 

     

    Unclaimed Packages

     

    BABiLANE accepts no responsibility for unclaimed packages. If packages are unclaimed and are returned to us we are happy to re post it once the original package returns to us however the postage fee will be required to be paid. *Please note that international packages that are returned to us can take up to 8 weeks to arrive back to us. We will not issue a refund for these packages and do not accept any responsibility if they do not arrive back to us.

    Australian packages that are unclaimed incur a pick up fee for us to claim them back off Australia Post (approx $7.20). This fee will be required to be paid as well as our flat rate postage fee of $10 Australia wide, $20 New Zealand wide ,$25 internationally before your package is resent to you.